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Lawyers, and other business owners and leaders, when you go into a networking situation, do you automatically think that everyone else is comfortable being there, prepared for conversation and skilled at working the room? In fact, no. Not the case. Remember my recent post about “The Little Engine That Could” as it relates to “not […]
Do you remember the childhood story, “The Little Engine That Could?” It was about a little engine that was not built to haul freight or passengers but, knowing the job needed to be done, summoned generosity, determination and perseverance to haul a load too large for her over a big hill. The power of mind-over-matter. […]
We are captivated by people who speak with energy and emotion. We get caught up in their passion and sometimes even find ourselves totally immersed in topics we thought we had no interest in. Welcome to the art of storytelling. Thousands of years of sharing and listening to stories has bestowed upon this medium an enormous power. Storytelling places your […]
At my recent visit to the new McCaffrey’s Food Markets in my neighborhood, I received exceptional service that I’ve been shouting about from the rooftops ever since. They could not buy advertising that would do for them what my word-of-mouth praise is doing for them — the number of people I have told, and they […]
Let’s face it. The disruptive economy has enabled a shift in the balance of power. It’s a buyer’s market. Customers are informed. They are not big on loyalty. And, they are in control. They want you on their terms. At every stage in their journey with you. Think of the relationship as a continuing dialogue […]
The ability to shift focus is critical. How is it that some organizations can do it and others cannot? Quite possibly, there has never been a time marked by such intense disruption and a consequential level of uncertainty about how, when or, if at all, the challenges can be addressed. These circumstances also provide a […]
Such were the words uttered by the Nordstrom brothers on one of television’s quaintest programs – “Sunday Morning” – which airs, yes, every Sunday morning. Its programming is insightful, educational and uplifting, every time. On December 15, one of the segments opened with a spiffy, quite stylish gentleman standing in front of Nordstrom’s new flagship […]
Ever the proponent of taking lessons from other industries and thinking beyond the boundaries of the ones I inhabit everyday, I think about the word “brand” in the context of products I’ve known all my life. Interestingly, their look/shape, packaging, consumer promise, taste, smell and performance are just as they were when I first came to […]
Best-in-class lessons in business often come from industries other than our own. I look for them in all sorts of places. Here is one such lesson from Shark Tank that is right on for all of us. I am passionate about this reality TV show and, in response to quizzical looks, often feel compelled to justify my […]
In our disruptive economy, where the balance of power has shifted and a buyer’s market prevails, customer/client loyalty is rare and precious. How do you move beyond satisfaction to a secure and lasting relationship that is a continuing source of additional business? These clients become your ambassadors. Now, that’s loyalty. If you have earned satisfaction, […]
