Skip to Content

Tag Archives: client service

Successful people approach work differently. Clients notice. Revenue follows.

Successful people are said to share the same behaviors and beliefs.  What are they and how can you use them to differentiate yourself, get noticed and improve client service? LESSONS FROM THE ARTICLE . . . You can shape how your clients perceive you.  Recommendations cited by author Jeff Haden in his article “Owners’ Manual,  Continue Reading »

Your client’s perception of your written work can impact revenue. It may reflect your client’s perception of your legal work.

In the June 19 Wall Street Journal online article “This Embarrasses You and I, Grammar Gaffes Invade the Office in an Age of Informal Email, Texting and Twitter,” the author, Sue Shellenbarger, discusses the workplace implications for a “looseness with language [that] can create bad impressions with clients, ruin marketing materials and cause communications errors.”  Continue Reading »

Crowdsourcing Can Enhance Client Service and Build Revenue

Crowdsourcing is an open process that invites feedback from an entire range of people who, by virtue of their participation, become contributors to the solution.  The premise is that by tapping into the collective intelligence of a large and diverse group of people to complete business-related tasks, we gain deeper insight into what customers really  Continue Reading »