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Category Archives: ROI

Confidence projects leadership, honesty and authority

Written on October 8, 2013 at 12:36 pm, by

Stance, eye contact, comfort level, movement, facial expression, and dress can be seen as cues about honesty, collaboration, negotiation skills, ability to reach agreement, power, and actual work performance.   FROM THE ARTICLE . . . The chairman and chief executive of an investment bank was recently quoted in the Sunday New York Times column “Corner  Continue Reading »

Rather than setting goals for 2013, consider this . . .

Written on December 29, 2012 at 2:59 pm, by

The big end-of-the-year push is on, and we are bombarded with advice on setting goals for 2013.  Do goals pay off?  Do they get us where we want to be? Some research shows that goal setting results in greater profitability.  However, countervailing data show that in pursuit of goals, critical variables fall by the way.   Continue Reading »

Is landing a new client the most critical part of the “sales” process? The answer may impact your budget and marketing focus for 2013.

Written on December 5, 2012 at 11:41 am, by

New evidence shows that with an increase in the number of touch points in the customer/client decision-making process come new client service and marketing challenges. They can effect conversion from prospect to client and impact, positively or negatively, client loyalty, word-of-mouth and willingness to refer new business.   LESSONS FROM THE ARTICLE . . . “Consumers  Continue Reading »

Successful people approach work differently. Clients notice. Revenue follows.

Written on October 18, 2012 at 5:52 pm, by

Successful people are said to share the same behaviors and beliefs.  What are they and how can you use them to differentiate yourself, get noticed and improve client service? LESSONS FROM THE ARTICLE . . . You can shape how your clients perceive you.  Recommendations cited by author Jeff Haden in his article “Owners’ Manual,  Continue Reading »

Keeping meetings smart can enhance productivity.

Written on October 1, 2012 at 4:00 pm, by

The decision of whom to invite to a meeting is often a function of culture and custom. However, for Steve Jobs, known for running great meetings, it was about “quality thinking.” A smart attendee list equated to productivity. Productivity equates to dollars. LESSONS FROM THE ARTICLE . . . In his article “What I Learned  Continue Reading »